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SHIPPING & RETURNS

Shipping Policy

1. Order Processing Time

All custom orders require design approval and deposit or full payment before production begins.

Standard Production Time:

3–7 business days after mock-up approval.

Rush Orders:

Available for an additional fee. Rush production times may vary depending on order size and materials.

Please note: Production time is separate from shipping time.

2. Shipping Methods

Legacy Customs offers multiple delivery options:

Standard Shipping

3–7 business days via USPS, UPS, or FedEx depending on the order.

Expedited Shipping

1–3 business days (fees apply).

Local Pickup (Free)

Orders may be picked up at our shop once marked as Ready for Pickup.
Pickup details will be shared via text, email, or phone.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Order size

  • Destination

  • Selected shipping method

Custom large orders or bulk shipments may require special shipping quotes.

4. Tracking Information

Once your order ships, you will receive:

  • A tracking number

  • Carrier information

  • Estimated delivery date

Tracking updates may take up to 24 hours to activate.

Legacy Customs is not responsible for delays caused by the carrier once the package has been shipped.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping details.

Legacy Customs is NOT responsible for:

  • Lost packages due to incorrect addresses

  • Delays caused by address errors

  • Reshipping fees for returned or undeliverable packages

If a package is returned to us, the customer must pay additional shipping charges for reshipment.

6. Shipping Delays

The following may cause delays outside of our control:

  • Weather conditions

  • Carrier delays

  • Holidays

  • Supply chain issues

  • Incorrect customer information

Legacy Customs cannot guarantee delivery dates once the order is with the carrier.

7. Lost, Missing, or Stolen Packages

Legacy Customs is not responsible for:

  • Packages marked as “Delivered” but missing

  • Stolen packages

  • Carrier mishandling

  • Lost shipments

However, we will assist you in submitting a claim with the carrier.

For extra security, customers may request:

  • Signature confirmation

  • Insurance (additional fees apply)

8. Damaged Packages

If your package arrives damaged:

  1. Take photos of the packaging and items immediately.

  2. Contact Legacy Customs within 48 hours.

  3. Submit a claim to the carrier if needed.

We will work with you to determine the best solution based on the circumstances.

9. International Shipping

(If applicable)

International shipping may be available upon request.
Customers are responsible for:

  • Import taxes

  • Customs duties

  • Delays caused by customs inspections

These fees are not included in Legacy Customs pricing.

10. Local Pickup Requirements

For local pickups:

  • Customers must arrive during designated pickup hours.

  • An ID or order confirmation may be required.

  • Orders not picked up within 30 days may be disposed of or donated.

11. Changes to Shipping Method

Changes to shipping type, address, or delivery options must be made before the order ships.
Once shipped, changes cannot be made.

12. Contact Us

For shipping questions or updates, please contact:
Legacy Customs – Shipping Department
📞 Phone: (xxx) xxx-xxxx
📧 Email: support@legacycustoms.com
🌐 Website: www.legacycustoms.com

Legacy Customs

Delivering Quality, Creativity, and Care—Right to Your Door.

Return & Exchange Policy

1. All Sales Are Final

Because each product is created specifically for you, Legacy Customs does not accept returns or exchanges on custom apparel unless the issue was caused by our production process.

This includes:

  • Custom printed shirts

  • Hoodies

  • Hats

  • Jerseys

  • Promotional products

  • Any personalized or made-to-order item

Once production has started, refunds and exchanges cannot be offered.

2. Legacy Customs Production Error Guarantee

We stand behind our craftsmanship. If Legacy Customs makes a clear mistake, we will correct it at no cost.

Examples of eligible errors:

  • Wrong design printed

  • Incorrect garment color than what was approved

  • Wrong sizes printed compared to the invoice

  • Misaligned or clearly defective prints

  • Items damaged during production

If the error is ours, we will:

  • Reprint the item(s), OR

  • Offer an appropriate store credit

No cash refunds are offered under any circumstance.

3. Issues Not Covered

The following do not qualify for returns, refunds, or exchanges:

  • Customer ordered the wrong size

  • Customer changes mind after approval

  • Design errors approved in the mock-up

  • Slight color differences due to screens vs. physical print

  • Delays caused by shipping carriers

  • Normal wear, washing issues, or misuse

  • Customer-supplied garments damaged during printing

Custom orders cannot be resold; therefore, they are not returnable.

4. Customer-Supplied Garments (No Warranty)

If you bring your own items for printing:

  • Legacy Customs is not responsible for damage, imperfections, or print reactions

  • Replacements cannot and will not be provided

  • No refunds, redo, or exchanges apply

All customer-supplied item printing is done at the customer’s own risk.

5. Reporting an Issue

If you believe Legacy Customs made an error, please contact us within:
48 hours of receiving your order (or pickup).

To process your claim quickly, include:

  1. Order number

  2. Photos of the product

  3. A description of the issue

Legacy Customs will evaluate the claim and respond within 24–48 hours.

6. Exchanges for Non-Custom Items (If Applicable)

If Legacy Customs sells any non-custom, plain, or retail items, those may be eligible for exchange within 7 days of purchase and must be:

  • Unworn

  • Unwashed

  • In original packaging

  • With original tags

(Only applies if such items are offered. Otherwise, this line can be removed.)

7. Order Cancellation Policy

Orders may be canceled before design work or production has started.

Fees may apply for:

  • Graphic design work already completed

  • Special-order garments already purchased

  • Setup charges for screens, films, or transfers

Once production begins, cancellation is no longer possible.

8. No Refunds on Deposits

All deposits are non-refundable once materials are purchased or design work has begun.

9. Final Sale Clearance Items

Any discounted, clearance, or promotional apparel is FINAL SALE with no returns or exchanges.

10. Contact Information

To report an issue or ask about this policy, contact:
Legacy Customs – Customer Service
📞 Phone: (xxx) xxx-xxxx
📧 Email: support@legacycustoms.com
🌐 Website: www.legacycustoms.com

Legacy Customs

Your Vision. Our Mission. Quality You Can Trust.

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